Discussion topic: Phone Line Dead after nearby lightning strike

This message was authored by: MeowMeow123 · ‎26 Jun 2022

A nearby house was stuck by lightning last night.

My phone line is now dead but my internet still works.

How can I contact sky customer service to fix the problem when I don't own a mobile.

I can't find any way to contact them via email?

This message was authored by: cookiemonsteruk · ‎26 Jun 2022

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: Greenfingers001 · ‎27 Jun 2022

Thank you for escalating this. We have sent an invite to chat 🙂

This message was authored by: Lisa-P1987 · ‎29 Jun 2022

Update – We are still looking to help you MeowMeow123. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: Phone Line Dead after nearby lightning strike

Phone Line Dead after nearby lightning strike

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