PHONE LINE APPEARS TO BE FAULTY

[TILLYTOT]

My Phone Line has been down for the  best part of 3 months now, I am paying for Sky Talk but unable to use it and yet my Internet is working just fine. What on earth is going on?? I have completed all the diagnostic tests, followed them in great detail but i still get the same message on my landline phone "you have a fault on your outside line" . It's telling us what the problem is so please please PLEASE can you send someone out to fix it. ? Before i lose the will to live!!!

[GD1]

@TILLYTOT  You are not talking directly to Sky Customer services, this is primarily a customer helps customer forum, however I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Daniel0210]

@TILLYTOT 
This is primarily a customer helps customer forum so you aren’t talking to Sky and there’ll be no automatic contact from them as a result of you posting on here.

Why have you not reported this in the last 3 months? Have you got other means of calling Sky?

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[TILLYTOT]

THANK YOU DANIEL AND GD1 for all your links i'm slowly going thru them, as you can tell i'm new to all of this. And i did report the phone line not working and was told they would look into it but obviously they didn't carry it out. I need my landline phone the signal for the mobile is awful so i need help to get it back. Problem is i'm not very techno minded.

[GD1]

@TILLYTOT  You should see a invite to chat to Sky,  or see a chat bubble?

[Lisa-P1987]

Update – We are still looking to help you TILLYTOT. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂