Number not transferred

[Nanmac]

My mum 91 has moved  to sky to get a broadband and her phone calls, along with her TV package. Engineer sorting it today,  said the promised transfer on her landline number, from BT, has not happened. I have tried to phone but the people at sky don't seem to understand the problem, and are of no help. How do I get to speak to someone who know what is happening. Plus  she cannot get on to access the promised free 3 months of Netflix, via the app, as it is asking her to sign in, she doesn't have an account set up, and there is no way to get on to Netflix ? 

[TimmyBGood · Accepted solution]

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@Nanmac wrote:

How do I get to speak to someone who know what is happening.

Unfortunately only by persevering with the call centres.  Note that Ofcom say that number portability is 'expected' but not actually guaranteed.

Plus  she cannot get on to access the promised free 3 months of Netflix, via the app, as it is asking her to sign in, she doesn't have an account set up, and there is no way to get on to Netflix ? 

I'd suggest keeping that as a separate issue: it's unrelated to broadband or telephony (and probably rather less important).  Typically Netflix would be associated with Sky television hardware and is activated by signing in there.

https://www.sky.com/help/articles/manage-netflix 

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