Not receiving or being able to make calls

[AARON111]

I'm unable to receive or make phone calls, internet is still working, if you dial my phone number from another phone it rings but the house phone doesn't! When you pick up to dial out there is no tone. Has my landline gone digital without being informed?  

[Addie15]

Hi there,  @AARON111. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Linda0106]

I have exactly the same problem. Did you get help? What do I do?

[Mark39]

@Linda0106 are you new to Sky Talk/Broadband? If not, has your Talk service with Sky been working ok up to now?

[msanghera]

Good day 

i  have had no phone dial tone since fhe storms it seems, but my broadband works fine, we have a prefiltered master socket - so no seperate microfilter, how do i get a sky technician  out to test the socket.?

The phone LCD stated no phone signal detected.

The broadband checker states no issues , so suspect the master socket

[Mark39]

@msanghera you'll need to report it to Sky. They'll run some line tests to identify the source of the problem. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat tomorrow, if you wish.

[msanghera]

@Mark39  thanks for the quick reply, yes please ask the sky team to contact me, the chatbot seems to revert to broadband checks only within the landline help options.

Thanking you kindly

Manny

[Mark39]

@msanghera OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Thanks for escalating. We've sent an invite to @msanghera.