Discussion topic: Noise on my phone

This message was authored by Tracey823 This message was authored by: Tracey823

Noise on my phone

When making calls phone has horrible noise and I can't hear what the other person is saying

All Replies

This message was authored by mae-3 This message was authored by: mae-3

Re: Noise on my phone



You are in the broadband section here but with noise on the phone line that needs reporting to Sky a telephone engineer is then assigned to look at the telephone line fault and fix it. Sky can be contacted by 150 but if the noise is too bad then a superuser needs to escalate your post so it can be reported to Sky.


Recommend this is escalated to PM with Sky.


Zen internet on G.fast (250Mbps down, 50Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Noise on my phone

Posted by a Superuser, not a Sky employee. Find out more


I have moved your post to the talk board which is for landline phone issues and I’ve escalated your post to Sky and their Messaging Team should contact you later today.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Noise on my phone

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Tracey823  an invite to chat.


Lisa - Sky Tech Team Expert
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Noise on my phone

Posted by a Sky employee

We are still looking to help you @Tracey823 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks


Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion