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Discussion topic: Can't make or receive any calls

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This message was authored by Jyoti+Pandya This message was authored by: Jyoti+Pandya

Can't make or receive any calls

check phone line

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Can't make or receive any calls

Posted by a Superuser, not a Sky employee. Find out more

@Jyoti+Pandya  Can you run the connection test in the link below.

https://www.sky.com/help/articles/broadband-diagnostic-start 



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This message was authored by Wendyzzzzzzzzzzzz This message was authored by: Wendyzzzzzzzzzzzz

Re: Can't make or receive any calls

The BT lines are DOWN - the cables have been removed by thieves.  This happened on Thursday and I am STUCK with NO PHONE SERVICE.   I pay YOU for this - last time it was out for 3 weeks.   I need my phone NOW

 

Xx
This message was authored by Wendyzzzzzzzzzzzz This message was authored by: Wendyzzzzzzzzzzzz

Re: Can't make or receive any calls

WHEN??????

 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Can't make or receive any calls

Posted by a Superuser, not a Sky employee. Find out more

@Wendyzzzzzzzzzzzz wrote:

The BT lines are DOWN - the cables have been removed by thieves.  This happened on Thursday and I am STUCK with NO PHONE SERVICE.   I pay YOU for this - last time it was out for 3 weeks.   I need my phone NOW

 


You don't pay anyone here - we're customers. I'm afraid it's a matter of waiting for Openreach, not Sky to replace the cables.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can't make or receive any calls

Posted by a Superuser, not a Sky employee. Find out more

@Wendyzzzzzzzzzzzz 

I presume you've reported this issue to Sky. It doesn't get Openreach to fix it any quicker but the below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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