No ring tone on landline phone / Broadband is fine

[Chris+P+T]

Hi, I have had no ring tone and not receiving incoming calls for some time. Have tried a different phone. Broadband is fine. Can I get my line tested please (only person who calls on landline is the mother in law but still should get it sorted!)

[Highlinder]

@Chris+P+THas this just happened out of the blue, or have you upgraded recently with Sky or just joined Sky?

[Chris+P+T]

Hi, I have been a sky customer for a few years and landline was working fine. Stopped working a few weeks back but thought it might fix itself

[Highlinder]

@Chris+P+TDo you have another means of reporting this fault to Sky, if not come back let us know.

[Chris+P+T]

Hi, not sure - on BT it is simple, you just text your phone number to them and they test the line. Not sure how it works with Sky - I assume they would escalate based on this discussion. Will see if there is a reply tomorrow, thanks for responding

[Highlinder]

@Chris+P+TSuperusers can escalate problems to Sky, so can do this for you.

[Highlinder]

@Chris+P+T I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 
 

[Lisa-P1987]

Update - Spoken to Chris+P+T, after some checks, a engineer was booked. 🙂