Discussion topic: No phone service; No voice light
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 01 Jul 2025 06:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
No phone service; No voice light
Signed up to Sky Fibre broadband last month and ever since it was installed, there's been no phone service. I am in Ireland.
There's no voice light on the Sky Hub. I have the black sky hub and the phone connection is going into the Italia/ROI socket on the hub.
I tried resetting but still no voice light or phone service. What can I do.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 01 Jul 2025 06:41 PM - last edited: 01 Jul 2025 07:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No phone service; No voice light
Turn off both the ONT and your Hub for an hour and see if that prompts the Voice LED to illuminate.
Message posted on 01 Jul 2025 06:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No phone service; No voice light
Will try and get back to you. Thanks
Message posted on 02 Jul 2025 04:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No phone service; No voice light
Hi. Tried it but still no light on voice. Internet works fine.
Message posted on 02 Jul 2025 04:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No phone service; No voice light
@Leonsky best reported to Sky, then. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?
Message posted on 02 Jul 2025 04:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No phone service; No voice light
Yes please. That would be great
Message posted on 02 Jul 2025 04:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No phone service; No voice light
OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. As you're a Sky Ireland customer you may be handed off to the Ireland team.
Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..
For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 02 Jul 2025 04:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: No phone service; No voice light
Thanks for escalating this. We’ve sent an invite to chat.
Please be aware conversations automatically close if there is no response within 48 hours.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page