No phone line

[Gary+Brench]

We had a lightning strike last night, not sure where it hit exactly but landline is not working. Broadband is fine. Phone plus in to microfilter directly. Any advice? Tried the help on the webpage but nothing

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[Gary+Brench]

Thanks nothing was found

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Gary+Brench an invite to chat.

[Gary+Brench]

shall I attach my phone to hub? 

[Mark39]

@Gary+Brench only if your Hub has a light on the front panel labelled 'Voice' and it's lit.

[Gary+Brench]

Ok thanks, it is not