This discussion topic has been answered Discussion topic: No phone line
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Message posted on 09 Sep 2022 10:19 AM
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Re: No phone line
No I cant see a bubble
Message posted on 09 Sep 2022 10:39 AM
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Re: No phone line
@Harriet+QWhich type of device are you using to access the forums?
If you have found this solution helpful please tick this as the answer.
Message posted on 09 Sep 2022 01:51 PM
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Re: No phone line
Hi, Harriet+Q, I will try and resend the invitation for you.
Message posted on 09 Sep 2022 02:08 PM - last edited: 09 Sep 2022 02:39 PM
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Re: No phone line
@Harriet+Q I've alerted Sky again so look out for the chat bubble later today, as before. If it doesn't materialise you may be using a device that's not compatible with Sky's escalation system.
Message posted on 09 Sep 2022 05:08 PM
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Re: No phone line
Iknow exactly how Harriet feels 😡 I have no phone line since signing up to Sky Talk. an engineer was booked for today between 13.and 18.00 still not here this is unacceptable.they did this before and I was very specific about what was NOT to happen this time, can you report this ? the bot is less than useless
Message posted on 09 Sep 2022 05:10 PM
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Re: No phone line
@Barbara+2011 does your broadband Hub have a Voice light and is it lit? If so, is your phone plugged into the Hub?
Message posted on 09 Sep 2022 05:11 PM
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Re: No phone line
In fairness it's not 6pm yet. If Openreach don't attend you will need to call Sky tomorrow by which time Openreach may have updated Sky.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 12 Sep 2022 01:32 PM
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Update - spoken to Harriet+Q, we have ran a service check and found a internal fault which we have booked an engineer for. 🙂
Lisa - Sky Tech Team Expert
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