No phone line

[Harriet+Q]

No I cant see a bubble

[Highlinder]

@Harriet+QWhich type of device are you using to access the forums?

[Addie15]

Hi, Harriet+Q, I will try and resend the invitation for you. 

[Mark39]

@Harriet+Q I've alerted Sky again so look out for the chat bubble later today, as before. If it doesn't materialise you may be using a device that's not compatible with Sky's escalation system.

[Barbara+2011]

Iknow exactly how Harriet feels 😡 I have no phone line since signing up to Sky Talk. an engineer was booked for today between 13.and 18.00 still not here this is unacceptable.they did this before and I was very specific about what was NOT  to happen this time, can you report this ? the bot is less than useless

[Mark39]

@Barbara+2011 does your broadband Hub have a Voice light and is it lit? If so, is your phone plugged into the Hub?

[Daniel0210]

@Barbara+2011 

In fairness it's not 6pm yet. If Openreach don't attend you will need to call Sky tomorrow by which time Openreach may have updated Sky. 

[Lisa-P1987 · Accepted solution]

Update - spoken to Harriet+Q, we have ran a service check and found a internal fault which we have booked an engineer for. 🙂