No phone line

[Harriet+Q]

My alarm started going off unnecessarily and the alarm engineer came today.   The fault error was saying "phone line fault".   He told me that my landline wasnt working (which I pay for - so very annoyed with Sky who I have been with for 20 years) because the phone lines have gone digital without anyone telling me.  He had to install something to my alarm but I have no land line and didnt even know.

Not good Sky!  Do I need an engineer from Sky or Open Reach to get me a phone line back?  If so how do I organise one.  I am so sick of asking companies for help with their products via their online Help sections and getting automated Bots responding.  No -one has a simple Help phone line any more and it takes years to get through to a real person and get something done.

[Mark39]

First - does your Sky broadband Hub have a Voice light, and is it lit?

[Harriet+Q]

The sky broadband hub has 3 lights lit on it - I dont know what a voice light means?  My alarm engineer is still here and he believes the line has been turned to digital without me knowing

[Mark39]

If it only has a total of three lights (make sure that there isn't a fourth light which is unlit) then your line hasn't gone digital.

If your phone has no dial tone, there's a fault which you need to report to Sky. You can either call them, or we can alert them here and they may be able, to help you layer today via a private online chat. Note that chat replies aren't instant.

[Harriet+Q]

Could you kindly inform them for me as I have tried all morning and just got through to a Bot which I hate as they cant solve the problem?

[Harriet+Q]

There is no phone line tone sorry I forgot to say that 

[Mark39]

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@Harriet+Q wrote:

Could you kindly inform them for me as I have tried all morning and just got through to a Bot which I hate as they cant solve the problem?

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Certainly - I've done that. 

Look out for a blue/red chat 'bubble' towards the bottom of the page some time later today and an email or private message inviting you to chat online. As I mentioned, chat replies aren't instant, so just respond when the prompt appears and then check back from time to time for a reply from Sky. The chat remains open for 48 hours.

[Harriet+Q]

Thank you very much

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat 

[Harriet+Q]

Thank you

[Harriet+Q]

I havent been contacted by Sky still? I just need my phone line back working as it is causing problems with my alarm - and I cant make phone calls which is annoying.

[caesarome]

You should see a chat bubble at the bottom of this page @Harriet+Q .

This link explains how this works:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Harriet+Q]

No one from Sky has contacted me

[caesarome]

So you don't see a chat bubble at the bottom of this page ?

[Mark39]

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@caesarome wrote:

So you don't see a chat bubble at the bottom of this page ?

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@Harriet+Q open the link in @caesarome's previous post to see what the chat bubble looks like, in case you've missed it.