No landline service

[IanAtHorbury]

Hi,

We have no landline access to our house, the broadband is working fine but no access to the landlie, the telephone reports cable error, I have changed various phones, cables etc via the microfilter and directly into the socket but the fault remains, I would like to get this issue fixed as soon as possible please as this is my main contact point.

[Highlinder]

@IanAtHorburyDid this just happen out of the blue or have you just joined Sky or upgrade your package with Sky?

[OwenFranz]

The same thing has just happened to me after upgrading my broadband package from an older one to the sky essentials broadband. I have a good internet connection but no landline.

any ideas plaese?

I have an engineer coming out but am sure its from changing my package?

Many thanks

[Mark39]

@OwenFranz does your Sky broadband Hub have a 'Voice' light and is it lit? If so, is your phone plugged into the Hub? It won't work in the wall socket.

[Highlinder]

@OwenFranzWhich router do you have now from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[OwenFranz]

Thanks it's the skyq hub without a voice light

[OwenFranz]

Thanks it the skyq hub have you any ideas it's weird as my broadband is fine!