5

Discussion topic: No landline connection

Reply
This message was authored by Atohrio This message was authored by: Atohrio

No landline connection

Hi, my landline connection has stopped working. I can't make or receieve calls. Tried 2 different phones, 3 different sockets, unplugging the spliter and just plugging in the phone. I've been through all the Sky Troubleshooting checks. Just keeps saying everything is fine. Nothing works. Message on the phone display says 'check phone line'. The broadband is working perfectly though.
Is it possible to get this escalated please?


Best Answers
Atohrio
Topic Author
This message was authored by Atohrio This message was authored by: Atohrio Answer

Re: No landline connection

Managed to book an engineer. There was an external fault further down the line. It's now been fixed.

View this Answer within the discussion

Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: No landline connection

Posted by a Superuser, not a Sky employee. Find out more

First try Sky's simple connection test here, even though your broadband is ok - there's a chance it will pick up the fault and you'll be able to book an engineer there and then: https://www.sky.com/help/articles/broadband-diagnostic-start

Atohrio
Topic Author
This message was authored by Atohrio This message was authored by: Atohrio

Re: No landline connection

Thanks for this. Already tried it, it says everything is fine. Tried it again just in case and still saying the same.

This message was authored by Mark39 This message was authored by: Mark39

Re: No landline connection

Posted by a Superuser, not a Sky employee. Find out more

Oh well, it was worth a chance....!

 

Unfortunately we can't escalate today, but if the service checker doesn't report a known issue tomorrow, do post here again and we'll escalate it to the messaging team (or if it's urgent you could give Sky a call if you have the means)

 

https://www.sky.com/help/servicestatus

Atohrio
Topic Author
This message was authored by Atohrio This message was authored by: Atohrio

Re: No landline connection

Ok thanks for your help. I'll try again tomorrow. Fingers crossed it might magically fix itself over night.

Atohrio
Topic Author
This message was authored by Atohrio This message was authored by: Atohrio Answer

Re: No landline connection

Managed to book an engineer. There was an external fault further down the line. It's now been fixed.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion