No land line for 8 days

[You+suggest+somet]

My 80 year old mothers landline has not been working for 8 days, despite numerous calls to sky 

Her internet was not working for 3 days and since then has not been functioning as it should,.

[Daniel0210]

@You+suggest+somet 

Openreach aim to fix faults within a couple of days but sometimes this isn't possible especially if it's a major fault or it involves seeking council permission to dig a road or pavement up. All you/she can do is periodically ask Sky for an update that hopefully Openreach can provide. Be aware Openreach don't carry out domestic repairs at weekends. 

See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If your Mum have a total loss of service and it isn’t fixed after two full working days from when she first reported the fault to Sky, she will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on her account.