We contacted Sky as we had a problem that initially started as a crackly line and progressed to us having no dial tone and broadband dropping out.
The engineer came out today and was a bit flummoxed. His equipment showed a rectifying loop fault. So he replaced every cable between here and the exchange. We now have a dial tone and can ring out but when you ring in, it cuts out before connecting. His equipment still showed a fault but the dial tone was an improvement and the internet stayed on (this is the big issue, as we both work from home). Tested the line after he'd finised and we still can't call in.
He says Openreach can't do any more and it's down to Sky. Has anyone had similar issues?
