05 Jan 2024 04:35 PM
We contacted Sky as we had a problem that initially started as a crackly line and progressed to us having no dial tone and broadband dropping out.
The engineer came out today and was a bit flummoxed. His equipment showed a rectifying loop fault. So he replaced every cable between here and the exchange. We now have a dial tone and can ring out but when you ring in, it cuts out before connecting. His equipment still showed a fault but the dial tone was an improvement and the internet stayed on (this is the big issue, as we both work from home). Tested the line after he'd finised and we still can't call in.
He says Openreach can't do any more and it's down to Sky. Has anyone had similar issues?
05 Jan 2024 04:43 PM
Posted by a Superuser, not a Sky employee. Find out moreSounds like you'll need to speak to Sky again. I'd suggest leaving it until tomorrow, as Sky should have received the engineer's report by then.
07 Jan 2024 10:09 AM
I got a text the following day to say an engineer will need to visit again but we can only do Fridays because of work. Currently, it immediately drops the first incoming call but if you call straight back, you can get through. Weird.
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