No green light on router

[Unujack]

Have no light on voice on router checked all rebooted all still no light

[caesarome]

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Mark39]

@Unujack are you new to Sky Broadband/Talk? If so, when was your service activated? It can take 24 hours or so for the Talk service to become fully active.

[Unujack]

I am not a new user and have tried rebooting to no avail.

[Mark39]

Is your phone working normally?

[Unujack]

No 

[caesarome]

Did the line test link I posted for you pick up any issue, I take it that it didn't ?

[Unujack]

No issues found

[Unujack]

Phone now working OpenReach fix but still no green voice light on hub.

[Mark39]

Is your phone plugged into a wall socket?

[Unujack]

Yes and phone is working now

[Mark39 · Accepted solution]

The Voice light on your broadband Hub should indeed be unlit, then.