No dial tone

[Red241]

We recently changed to skyQ and now have no dialling tone so can't make or receive calls

[Mark39]

Did you upgrade from Sky+ and was your Sky+ box connected to the phone line? Did the two coincide precisely? That's the only possible connection I can see with you upgrading to Sky Q and the phone problem. 

[Red241]

Yes we changed from sky +. And it was connected to the phone line. What can be done do I need to contact sky? 

[Mark39 · Accepted solution]

Are you able to trace the Sky+ phone cable back to your main phone socket and unplug it? I

[Red241]

We don't have sky+ anymore. 

[Mark39]

Yes, I got that from your previous posts. I think it's best if you contact Sky on this.

[Red241]

Thank you for your help