No dial tone

[KingRaymondo]

Have tested with two phone hands free and a old BT phone which had no issues, Broadband is working was told by son that it did drop in the afternoon today hands free phone display message to check line I have as I followed the instructions from sky website. can you do an external check on the line.

[caesarome]

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@KingRaymondo wrote:

as I followed the instructions from sky website

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Did that include running a line test:

https://www.sky.com/help/articles/fix-phone-problems-start

[KingRaymondo]

done service check can not find a phone line test on the web pages, broadband test all good but just did a speed test and it half what i normaly get it now shows 37.09 my normal speed is 74.56

[caesarome]

Try this one, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

[KingRaymondo]

show no errors but still no dial tone

[caesarome]

@KingRaymondo 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Addie15 · Accepted solution]

Update-We are closing this chat session now, however if there is anything else we can help with, please do not hesitate to reach out. Thanks.