No dial tone but bb working

[Scully79]

We had a thunderstorm last week and have had no dial tone on the landline since, have checked status - no issues, used the skywalk diagnostic tool to no avail and tried to speak to sky, got connected to them , they said they were going to test the line and then hung up on me on the mobile 

how do I get an engineer call-out ?

[caesarome · Accepted solution]

@Scully79 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Scully79.