Discussion topic: Need help getting my landline turned off.
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Message posted on 02 May 2023 09:59 PM
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Need help getting my landline turned off.
Hello.
I cancelled all my sky products as I am moving to a house that already has all the same products that I can use.
The problem I have is that I wanted my landline turned of on Friday 5th may as the new owner moves in that day. I got told by the person I was messaging that this can't be done and I have to wait the full 2 week cancelling period. Surely that can't be right, I can't leave the line open so the new owners could leave me with a big bill. I even got told to take the landline with me to stop the new owners using it. Not sure how I could of done that.
Can anyone point me in the right direction on how to solve this please.
Thanks in advance.
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Message posted on 02 May 2023 10:07 PM
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Re: Need help getting my landline turned off.
It's correct - 2 weeks notice is required to cancel. I doubt Sky would see a reason to waive the requirement, I'm afraid.
Message posted on 02 May 2023 10:14 PM
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Re: Need help getting my landline turned off.
Thanks for the reply.
I understand the two weeks notice. I am happy to pay the landline fees. I have never used the phone as I only have it to get broadband so they are not losing money.
Surely they can just turn it off.
Thanks
Message posted on 02 May 2023 10:27 PM
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Re: Need help getting my landline turned off.
I don't think it's in Sky's 'hands'. It's Openreach that will turn off the line and their lead time for doing the work. You could reduce the risk by asking Sky to bar international calls and calls to premium rate numbers.
Message posted on 02 May 2023 10:36 PM
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Re: Need help getting my landline turned off.
Ok. Thanks for the advice.
Message posted on 03 May 2023 06:01 AM
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Re: Need help getting my landline turned off.
Thanks for the replies but does anyone else have any advice on this.
The person on messages said they could of done it but they had already closed my account even though I asked for it at the time of giving permission to close the account.
Thanks
Message posted on 03 May 2023 12:07 PM
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Re: Need help getting my landline turned off.
Got it sorted.
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