That might work, but not yet, after way too long bouncing around India, among other places, I gave up in utter frustration, and called cancellations, with the intention of pulling the plug on the entire system, due to the inability of Sky Ireland to get incoming international calls to ring our number, the family are being driven demented by a 'No route found' message that relates to an issue that is supposedly being resolved at the highest levels, it appears that Sky Ireland recently changed the software they use to process new numbers into the system, and have now discovered as a result of irate phone calls from me, and some other users that their new software was NOT properly tested, and is not correctly processing activations of some numbers.
Incandescent is not far off how I feel about that, our family are UK based, and we have 2 ancient relatives (I'm over 70, so work it out) in care homes, and we are absolutely dependent on our landline for contact from family members to keep us informed about any issues, which could be simple issue, or it could literally be life and death situations, so being unable to get a call from family in the UK on what should have been a simple update, which didn't even involve another supplier, we already were with Sky, the only issue relating to our talk service was that we moved from PSTN to FTTH connection, so our analog termination became VOIP, and it went live the same day as the rest of the changes, but not completely, it was several days before we were made aware that incoming international calls were not getting through.
That was a week ago, and this morning was a nightmare, you almost lose the will to live when trying to negotiate an AI system that's NOT even close to intelligent, and a call centre that seems to not understand they are getting calls from both Ireland AND the UK, with the result I was bounced to 4 different agents in India, a complete waste of time, and total frustration, if I'd been asked the GDPR questions once more, the phone would have gone through the window, closely followed by the rest of the Sky gear, and my call to cancellations was with the full intention of saying take it all away, and you've lost a 25 + year customer, and I will NEVER be back, but the rep I got from Loyalty has persuaded me to hold off a short while to give the tech team some time to supposedly resolve the software issues that are causing the problem.
Bluntly, I'm not hopeful, they don't even know that the problem is at the moment, just that it's not working correctly, and it seems that there's no manual process to enable a rapid fix to get round the problem, and to make it worse, I now know that most of the Irish web site help information is either wrong, or completely missing, and bluntly, that should NEVER have seen the light of day, let alone gone live, someone somewhere has fundamentally screwed up on just about all of the help functionality of the Irish Site, to the extent that the complaints page is a complete shambles, there's no mail contact that works, the form option goes to a page not found error, and the contact us option has No phone number on it, so at that stage, the only option remaining that might produce a result is Snail Mail, and given the processing time, hell will probably freeze over sooner.
So, getting voice mail working right now is not going to be possible, because the system thinks we're still not activated, and the timescale on that is a complete unknown, I suspect that the likely outcome will be that they don't get it fixed in a sensible timescale, based on what I'm seeing here in the talk area, there's quite a few people with delays of up to a Month on their landline functionality, and that's not encouraging me, I'm not about to wait that sort of time to get a working phone again, and I can't and won't cherry pick bits of the system, I now can't have talk without broadband, and from comments elsewhere, Sky Q is not a happy bedfellow with competitive broadband, so if that's the case, Goodbye Sky, and after the hassles I had getting Sky mobile working, that will be for the chop as well, as I only moved over to Sky to get a better package, and Virgin Media are more than willing to give me a VERY good offer for all the services I have with Sky, so the ball is very much in Sky's court now, and if it doesn't come back over the net very quickly, I won't be here to play it back again, I will be gone, with appropriate reports on the shambles being submitted to Comreg for enforcement action, and that will only be the start, Sky Ireland need something thermonuclear putting under their support operation, and the regulator will be more than interested in their failings in this area, and with 50 years experience of providing a high level customer support service, I will be able to tell the regulator exactly where to probe and prod to get the evidence they need, and right now, that's likely to happen, I've wasted way too much time and raised blood pressure on something that should have been 100% guaranteed to work in minutes and completely transparently, the reality has unfortunately been VERY different.
Shore, if twas easy we'd all be doin it!
