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Discussion topic: My phone line is dead, display says check phone line

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Message posted on ‎24 Jun 2022 09:01 PM

My phone line is dead, display says check phone line

I moved home several months ago and an engineer came to set up my phone line etc, since I've moved in the phone doesn't work, I've tried several different handsets but the display keeps saying check phone line

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This message was authored by: GD1

Message posted on ‎24 Jun 2022 09:26 PM

Re: My phone line is dead, display says check phone line

Posted by a Superuser, not a Sky employee. Find out more

@TES86   Does your router have a voice light?  Is it lit?  Is you phone plugged into the router or master socket?

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: TES86

Message posted on ‎24 Jun 2022 09:29 PM

Re: My phone line is dead, display says check phone line

Yes my router has a voice light which is currently green, it looks like the phone is connected to the router 

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