My elderly mums landline not working

[SLM1]

My mums landline has not been working for nearly 2 weeks and it is her only way of communicating as the mobile signal where she lives is unreliable. Can someone pls tell me how I can get this sorted she is a sky broadband customer as it is affecting here telelcare alarm 

[Mark39]

@SLM1 has she been able to report it to Sky?

If not, you could try contacting Sky's Accessibility team, explaining that your mum's elderly and has a telecare alarm.

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers