My BT2200 phone does no longer work when plugged into router

[Susiejay99]

I am also in the same situation as you, I have not had a landline since 5th Nov, I have made 6 calls to sky to try to rectify but I keep getting fobbed off, I even had an engineers visit who ensured the set up was correct, he said sky had not activated us with openreach? I will be making another call this evening, which i have no dought will be a waste of my time, all you get told is "they are working on it" !!

[RobinPF]

I'm still within my 14 days cancellation period so tempted to cancel if not sorted quickly.  Is it openreach or sky that are delaying this do you think?

[MarkGoldsmith]

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@RobinPF wrote:

I'm still within my 14 days cancellation period so tempted to cancel if not sorted quickly.  Is it openreach or sky that are delaying this do you think?

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With the number of customers experiencing similar issues with the Sky Talk service being setup my thought would be its more a Sky issue than an OpenReach issue.

[RobinPF]

Foubd this on internet https://www.ispreview.co.uk/index.php/2024/10/sky-broadband-uk-move-to-fix-sky-talk-activation-bug-o...

I wonder why Sky are not telling customers about this.  Lack of transparency.  The engineer I spoke to never mentioned such problems.

[Mark39]

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@RobinPF wrote:

I'm still within my 14 days cancellation period so tempted to cancel if not sorted quickly.  Is it openreach or sky that are delaying this do you think?

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Tricky I'm not sure what the impact of cancelling at this stage would be. And how long it would take to revert to your old service.

[RobinPF]

I'm sure you are correct.  Just gone into Hub and found that Voice is disconnected on Home Network.  I will try a reboot later this evening and leave it off for 10 mins to see that that might do.

[RobinPF]

Sky have now sorted my talk service.  Had to press the WPS button for 30 seconds.

It's working fine.  Well done Sky

[cymru123]

@RobinPF I believe that performed a hard reset of the hub. So probably as part of that reset it retrieved all the correct configurations which enabled the phone service to work