Master Socket - Booking System to Openreach down?

[Newie]

Looking to get a master socket relocated as current one nowhere near a power supply however being told by Sky that the booking system they use with openreach is down and has been for months.  Anyone else having this issue?

[caesarome]

That sounds odd, have you tried calling them again about this ?

[Newie]

Have tried a couple of times now, told the same think unfortunately although I will try again today

[Mark39]

There have been a few instances reported on the forum but nothing previously to suggest the system has been down continuously for months. Yes, give Sky another call.

[Newie]

The advisor I spoke to today was a little more helpful.  He advised that Openreach have suspneded relocations of master sockets on SOGEA (Single Order Generic Ethernet Access) phone lines.  A qucik google and seems this is a dedicated Broadband line and the phone will now work via internet only as Openreach are phasing out the copper network and traditional telephone line.