Lost all service

[Rangdo]

We lost all service on Tuesday this week (talk and broadband) - no dial tone, etc.  Coincidentally it went down almost to the minute when work to lay fibre started outside our house started so I'm assuming a cable has been chopped.

Raised this on Tuesday, no word since.  I've seen there's a wider broadband issue (Rochdale area) and when I ring up I get the "we're working hard, etc, etc - goodbye" message but I'm concerned there are maybe two separate issues going on and once the wider issue has been resolved we'll still be left connection-less.

Any ideas how I can find out what's actually happening - working from home chewing through my 4G mobile connection for the last 3 days isn't ideal.

[Daniel0210]

@Rangdo 

You would need to contact Sky and ascertain if they've had an update from Openreach but OR are not known for giving isp's timely updates. Working from home will have no influence as Sky broadband is a domestic services but this link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

[Rangdo]

Thanks, had to go through as a new problem to get past the gatekeeping service that cut me off as there's a known issue.

OR are apparently due to review it later, seen them driving up and down the road a few times but nothing's been done, meanwhile the hole where presumably the cable got cut has just been filled in with tar in the last hour.

Ho hum.