@Jer+c If you were charged £13 it sounds like you either don't have a calls package & have Pay as You Talk, or you called outside the terms of that calls package.
Even if you called within a talk package calls longer then 1 hour are chaegeable
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
