Line cord error

[VR2020]

Hi I have been having a " line cord error" message for at least 2 weeks now. Tried everything , even trying a different phone and still get this message. Can someone help? Thank you

[Daniel0210]

@VR2020 
Try running a line test. If an outside fault is disclosed it should allow you to organise an engineers visit and save you calling Sky.
https://www.sky.com/help/articles/fix-phone-problems-start 

You can also check the status of your services using this link ~
https://www.sky.com/help/servicestatus#/uk/issues 

[VR2020]

Thanns . Yes  done it and no fault coming up on tests .. 

[VR2020]

Can we please escalate this for investigation?

thanks 

[caesarome]

@VR2020 

I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[VR2020]

Thank you

[Lisa-P1987]

Thank you for escalating this. We have sent VR2020 an invite to chat 🙂 

[Greenfingers001]

Update:

Spoke with @VR2020 line checks found external fault, openreach booked in to resolve issue

Thanks again for the escalation have a great Christmas 🙂