Line cord error

[DH2]

Line cord error showing on both landlines, this happens a few times a year.

gone through help but get sent round in a loop, why can't sky have a simple link for booking an engineer?

[Daniel0210]

@DH2 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later today.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @DH2 an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[DH2]

Line cord error showing on both landlines, this happens a few times a year.

last time fault was at exchange box not in the house, could someone connect me to a sky engineer please?

[Daniel0210]

@DH2 

Last time I escalated your issue to the Messaging Team but you didn't engage in the process. If I escalate it again are you going to be able to take part in the chat? 

[DH2]

@Daniel0210 Yes, I'm sure it was sorted through here last time. So thank you

[Daniel0210]

@DH2 
I’ve escalated your post to Sky again and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @DH2 to chat.