Line cord error

[Thandi2012]

My housephone hasnt been working last couple of months with a line cord error. At first i thought this was a faulty handset, have rebooted the device but still same thing. I rely on the landline as the mobile signal in my area isnt good. 

[Daniel0210]

@Thandi2012 

Have you reported this to Sky during the period you've had no landline? 

[Thandi2012]

No i havent. I cant seem to find a number that i can ring. 

[Daniel0210]

@Thandi2012 

Before contacting Sky try running a line test. If an outside fault is disclosed it should allow you to organise an engineers visit and save you calling Sky.
https://www.sky.com/help/articles/fix-phone-problems-start 

[Thandi2012]

Thank you, i have ckecked- my router has power, internet wifi and nothing says voice? 

[Daniel0210]

@Thandi2012 

To see if they can help I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Thandi2012 an invite to chat.

[Thandi2012]

Thank you for your help, much appreciated. Will watch our for all the messages.