Landline

[mikedavies1001]

Appear to have an issue with my landline.  

Tried two phones and neither can make or receive telephone calls.

Tried putting both phones directly into the socket rather than the doubler but nothing.

Can anyone assist?

Thanks.

[caesarome]

Has this issue just started so you have made no changes to your broadband package recently ?

[mikedavies1001]

Hi

Thanks for answering.

No changes to broadband. Started about a week ago.

Mike.

[caesarome]

@mikedavies1001 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @mikedavies1001.

[mikedavies1001]

Hi Tom

I spoke with Sky about a week ago and they said that they would contact Open Reach to sort this out but still nothing. Can you or somebody check the situation?

I also note that there is £9.33 a day compensation available if my telephone line is not working. Is that correct and how do I go about claiming?

Thanks.

Mike.

[Daniel0210]

@mikedavies1001 

Sky won't answer you direct on here. 

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when the fault is first reported to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

[mikedavies1001]

Cheers. Would you or somebody else be able to escalate this back to Sky so I can talk to them?

Thanks.

[caesarome]

Did you respond to the chat you were sent a few weeks ago as Sky will not respond to you via here.

---

@mikedavies1001 wrote:

I also note that there is £9.33 a day compensation available if my telephone line is not working. Is that correct and how do I go about claiming?

---

This link explains how it works:

https://www.sky.com/help/articles/auto-compensation

[mikedavies1001]

I did but they said that Open Reach would sort things out in five working days and nothing has happened as far as I can see. 

Is there another way to talk to Sky? 

[caesarome]

Would you like Sky to contact you again via the chat bubble as they did before ?

[mikedavies1001]

Yes please.

[caesarome]

All done so look out for the chat bubble this afternoon.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @mikedavies1001 an invite to chat.