Landline

[Aung4343]

Hi

I was prepared to talk to a staff member in SKY and was diverted to here.  I assume a staff member will be here to answer my question as well.  I just joined SKY, and my activation date is 16/1/2023.  Please can you confirm why I was given a new landline number while I had provided my existing number for you to transfer?

Thank you.

[caesarome]

As we are customers here who help each we can't say why this has happened so you will need to call to find why this has happened.

[GD1]

@Aung4343  This is a customer helps customer forum, you won't get a direct response from a Staff member.  No one here can confirm anything.

When you transferred to Sky Talk did you ask to port your number from your previous provider?

[Aung4343]

That was exactly what I tried to do, but their auto rebot thingy just directed me to here, which is a bit unhelpful.

Thank you for your reply anyway.

[Aung4343]

I certainly did.

[Daniel0210]

@Aung4343 

Sky can't guarantee the number can be transferred as per this link

https://www.sky.com/help/articles/switching-to-sky-broadband 

[Aung4343]

Thanks.  I knew they cannot guarantee, but I wanted a confirmation to make sure it was not a simple mistake.  If it was, then they can rectify it.  Therefore I wanted to talk to a staff member.  As said, their robot thing is useless and it only directed me to here - no offence to people here 😅

Have a good evening.

[caesarome]

Perhaps with it being New Year eve this lines might have closed earlier so perhaps try again either tomorrow or on Monday/Tuesday.