Landline unable to receive incoming calls since Sky broadband activated

[Mark39]

Hi Kate  (@katfrac ) thanks for letting us know. I'm glad your son was able to sort it out for you 🙂

[Lisa-P1987]

Brilliant, thanks for the update 🙂 I'll close this request down for now then but anything else you need please feel free to post again. 

[Mike87x]

only way round this is to rest the black hub as sky dont do much to help

[Emeraldw133]

I am unable to receive incoming call on my landline since changing to sky internet. It wasn't a problem at first because we use our mobiles all of the time. But I have missed two urgent hospital appointments due to this so it is now a proiority

[Mark39]

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@Mark39 wrote:

@katfrac first, can you confirm your phone is plugged into the socket at the back of your Sky Hub?

It won't work if it's plugged into the wall socket.

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@Emeraldw133