Discussion topic: Landline suddenly stopped working, possibly 2 weeks ago and I have just been told today.
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Message posted on 09 Oct 2022 09:19 PM
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Landline suddenly stopped working, possibly 2 weeks ago and I have just been told today.
My brother contacted me today to say he and his wife have been trying to phone on my landline for a week or so, and the call "is not connecting". My last call received was on 23rd September and so I am not sure when this problem began. I cannot phone my landline from my mobile phone. When I try to ring my mobile from my landline it says that I cannot take the call and to leave a message (despite my mobile being available).
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Message posted on 09 Oct 2022 09:50 PM
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Re: Landline suddenly stopped working, possibly 2 weeks ago and I have just been told today.
To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 10 Oct 2022 09:53 AM
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Re: Landline suddenly stopped working, possibly 2 weeks ago and I have just been told today.
Thank you for escalating this. We have sent an invite to chat 🙂
Message posted on 10 Oct 2022 02:13 PM
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Re: Landline suddenly stopped working, possibly 2 weeks ago and I have just been told today.
@Greenfingers001 Problem resolved by Sky. They apparently had to re-set-up my phone system as something went awry as far back as February! I have asked them to leave the case open for 24 hours so that I can check thoroughly. Thanks for your help here.
Message posted on 10 Oct 2022 04:26 PM
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Re: Landline suddenly stopped working, possibly 2 weeks ago and I have just been told today.
@Greenfingers001 Issue not yet totally resolved . People can indeed now phone me and they hear me just fine; but all I hear is loud hissing and crackling and cannot hear the caller. Impossible to have a conversation.
Message posted on 10 Oct 2022 04:39 PM
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Re: Landline suddenly stopped working, possibly 2 weeks ago and I have just been told today.
You need to be responding to the chat invite you were sent as this is where the help is for you. You should see a chat bubble at the bottom of the page.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 10 Oct 2022 05:28 PM
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Re: Landline suddenly stopped working, possibly 2 weeks ago and I have just been told today.
@caesarome I did respond and have been in chat all day (still is active). Tried several solutions/tests/checks were run several times. The problem is not fully resolved and I have now contacted by phone the department for faults. An engineer is coming on Wednesday. Thanks for your help.
Message posted on 10 Oct 2022 05:33 PM
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Re: Landline suddenly stopped working, possibly 2 weeks ago and I have just been told today.
Update-Query is resolved by an engineer booking. We are closing this chat now, but please do not hesitate to reach out if we can help with anything else. Thank you.
Message posted on 10 Oct 2022 05:40 PM
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Re: Landline suddenly stopped working, possibly 2 weeks ago and I have just been told today.
Thank you!
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