Landline still not working after new account start up

[Brendan21]

• My landline still not working after new sky set up at home on 14th April 25.

[Jynxy]

Hi,

Did you have an engineer visit or was this just activated,? how are you connecting your phone?

Do you have broadband or a router ? as you are likely to be connecting via the router and not directly via the phone socket.

[Mark39]

Is your phone plugged into your broadband Hub? Black Hub, or white?

[Brendan21]

Yes, phone is plugged into back of white router. Internet and sky are working just no landline, no calls in and out. I can hear that the phone is connecting but no tone. All cables are connected correctly and the sky team said it's not an outside issue as that's working ok. I think it's the sky router problem 

[Jynxy]

What type of phone are you using ? how are you connecting the phone to the router, i.e directly any filters etc ?

Have you followed this https://sky.com/hubsetup