Landline phone number now incorrect after full fibre installation

[TimmyBGood]

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@RL11 wrote:

It's completely useless that they don't switch the landline number to a new service instantly. 

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The aim is to do so, but that doesn't always happen (the national telecoms system being over a century old and consequently somewhat complicated).  Some users find the voice service goes live after around 24 hours and a router restart.

[Broseley89]

• That's interesting. Ours was out for 6 weeks and no compensation offered. 

[RL11]

Just had a text response from Openreach. Basically asked if it was working today, to which I could respond NOT WORKING if still a problem. Then sent me a troubleshooting link to turn everything off and on again! - as per yesterday with Sky. Their troubleshoot ended with saying contact Sky again ‌‌☹️ I don't think they get that broadband (wired and wireless) is all fine and it's just the phone that's not. All they have to do is ring my number and it says the number is temporaily unavailable - surely that's a clue ‌‌🙄

[RL11]

@TimmyBGood - I already had full fibre and digital line, so how hard could it be to transfer my number to a new provider?

[RL11]

@Broseley89 

Although they say you get £9.76 for each day for total loss of service - and I'd say not being able to phone out or in is unquestionably a total loss of service, they also say compensation for being late transferring your number is based on the line rental cost - which is zero!!

I have now logged a complaint via email, so will expect actual compensation for having no landline. Apart from not being able to take calls, it costs me to make calls with my mobile!

"Complaints relating to transferring your telephone number to Sky

If we‘ve agreed to transfer your telephone number to Sky, and are late in doing so by more than one business day after the date that you were informed that the transfer would take place (or any revised date that you were informed of), you may claim compensation for that delay.

Compensation will be calculated on the basis of the daily charge for your line rental service for each day that transfer of your number is delayed. Claiming compensation in this way will not affect any other rights you have. You may make a claim for compensation by contacting us in one of the ways set out in this Code. We will normally deduct any amounts owed to you from your next monthly Sky bill, unless otherwise requested by you.

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[RL11]

@Broseley89 If you had no landline for 6 weeks, the code of practice seem pretty clear that you are entitled to compensation - 9.76 x 42 = £409.92

Again, according to the code, you should get it within 30 days of the issue being resolved. If not, you can probably claim more compensation for not getting it automatically 😂

Industry Code of Practice for Automatic Compensation

[Broseley89]

Thanks, I've downloaded but it will have to wait till after Christmas now! 

[RL11]

My Landline is now working 👍

Not sure what was done. Just got a text from Sky to say they had fixed "it".

I won't qualify for compensation now 😓

[Broseley89]

At least you got a text. We had nothing and only knew when someone successfully phoned us.