Landline phone dead

[steve+284]

Landline phone is dead, no noises at all, and when I call it from a mobile I get an engaged tone.

Internet is working.

[steve+284]

If I call the landline phone from my mobile it beeps 3 times and then nothing.

[Daniel0210]

@steve+284 

Has your phone line been working up until now? Any recent changes to your subscription? Does the broadband hub have a voice light and if so is it on? 

[steve+284]

I don't know how long  the phone has been dead, I only use it once in a blue moon.

I missed my Tesco delivery yesterday because of it. I found out later that the Delivery driver had to phone me because they changed the  time slot, so I checked the phone and it was dead.

No recent changes to my subscription.

Broadband hub does not have a voice light.

All lights on the hub are as normal, 3 white lights. 

[Daniel0210 · Accepted solution]

@steve+284 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later. If they find an external issue they'll pass it to Openreach for investigation. 

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[steve+284]

Thank you, @Daniel0210 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Derek1945]

Hi, we have exactly the same issue with the landline being dead and a message on the phone saying 'check landline'. I would be grateful if you could inform sky and hopefully get a private chat with them. Thanks

[Daniel0210]

@Derek1945 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Derek1945 to chat.