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Discussion topic: Landline number changed

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This message was authored by: Ste1959

Message posted on ‎20 Jan 2024 10:50 PM

Landline number changed

Our landline phone number has been changed without our knowledge. Now friends and family cannot get in touch. 

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Avatar for Mark39
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Superuser
This message was authored by: Mark39

Message posted on ‎20 Jan 2024 11:20 PM

Re: Landline number changed

Posted by a Superuser, not a Sky employee. Find out more

Has this coincided with switching to Sky?

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This message was authored by: Ste1959

Message posted on ‎21 Jan 2024 09:51 AM

Re: Landline number changed

No. Been with Sky for over 10 years.

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This message was authored by: Mark39

Message posted on ‎21 Jan 2024 09:53 AM

Re: Landline number changed

Posted by a Superuser, not a Sky employee. Find out more

There's no reason why Sky would randomly change your number, so I'd be thinking of a fault. Give Sky a call on 150 to report it.

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Message posted on ‎21 Jan 2024 11:03 AM

Re: Landline number changed

Posted by a Superuser, not a Sky employee. Find out more

@Ste1959 

Dial 17070 from your landline phone. It may tell you the number of the line and the network. If it states the network is it Sky? If not dialling 150 may not get you through to Sky Customer Services. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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