Hi my landline has been down for a week or so. There is no tone at all from the line. Although broadband is working off the same land line socket microfilter. I bought a new phone thinking the phone didnt work, but same thing no tone or any thing. Help
Hi there, ive tried the broadband diagnostic, everything is fine as far as sky report. The broadband is fine, i just have no landline working. I have tried the phone line without the microfilter and still no dialling tone.
Posted by a Superuser, not a Sky employee. Find out more
@Joe+Doe just to check - are you new to Sky, or recently upgraded your Sky broadband? Or is this the same Sky landline you've been using for a while?
Assuming this is a new fault on an existing Sky landline, we can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?
Hi yes its a new fault on a exosting sky line, which we have had for some time. That would be great if you are able to report it. I am contacting for my elderly parents as they are struggling to use a mobile phone to get through to somebody. Thank you
Posted by a Superuser, not a Sky employee. Find out more
@Joe+Doe are you the accountholder? If not, that might present a problem with you reporting it. Has the accountholder set up a telephone password with Sky that they can pass on to you?
Hi there, just wanted to say thank you for your help. Sky recongnised a fault outside my home. Engineer has been booked. Thanks again for your help, much appreciated.
