Landline not working

[Cindy70]

Landline phone not working at all

[peter-marlow+1966]

So we can help you  can you please  give us  more information about this  issue 

[Cindy70]

My landline phone isn't working with making and

receiving call 

[peter-marlow+1966]

Is it  plugged  into the phone  socket if so try plugging it into the router  and  see  if  that works 

[Cindy70]

My broadband is working but my landline phone isn't  I have done all the checks so I think I need Open reach to check my phone. I am becoming very concerned as I rely on my landline as I have elderly people who need to contact me.  I have tried all evening to contact sky on this issue but it seems we keep going round in circles. So please can you do something 

. 

[peter-marlow+1966]

Was your  land line working  before what broadband  do you  have ?as I said  try plugging  your  phone  into   your  router  and see if you get a dialing tone from there 

[Mark39]

@Cindy70 was your Sky phone line working ok up to the time it stopped working? Any upgrade to your broadband service? Did you ,manage to speak to an adviser when you called this evening?

[Cindy70]

Many thanks for all your help.  I have now been able to speak to sky and they have instructed Open reach to sort the problem as it is just outside the boundary of my property. Hopefully it will be resolved within 2days.