Landline not working

[Vc3518]

Landline not working phone and socket checked ok. Line is ringing engaged 

[caesarome]

@Vc3518 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

You can also run this test via the MySky app.

Let us know how you get on.

[Vc3518]

Tried the test still not working 

[Mark39]

The test won't fix it. But what was the result?

[Vc3518]

Test didn't really give any answer except to call sky so will do that  

[Mark39]

If you wish we can ask their messaging team to contact you here so that you can report it via a private online chat?

[Vc3518]

Yes that would be helpful thankyou 

[Mark39]

Ok, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today or possibly tomorrow. Just respond to the blue/red chat 'bubble' towards the bottom of the page when it appears Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Vc3518 to chat.