Landline not working

[Lew9]

Hi,

Our Sky landline isn't working (Cannot make or receive calls, no tone when lifting the phone), Our broadband service is working fine.

I have already tried the self diagnosis guidance sky have provided and had no luck in getting the landline up and running via this route  

[caesarome]

Have you changed your broadband package recently so if there a voice light lit up on your Sky hub ?

[Lew9]

No not changed any package. I rarely use my landline, I only know there's a problem as my house alarm works off the connection and that came up with an alert saying landline connection down. 

[caesarome]

@Lew9 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Lew9 an invite to chat 🙂 

[Mr+Flibbles+86]

Update - After a private chat an engineer has been booked