Landline not working

[Leab1979]

Been living in our property for a year and a half and never used our landline, just our mobiles. We have sky talk and I presumed we also had an active phone line but tried 2 different brand new phones and both have no dial tone. Really need landline for work so any info would be greatly appreciated.

[GD1]

@Leab1979  Does you hub have a voice light on it, if so is it lit?

[Leab1979]

@GD1  no I don't think it has a voice light on the hub.

[GD1]

@Leab1979  I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Leab1979]

@GD1  That's great, thanks 

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Leab1979]

@Greenfingers001 That's great, thanks

[Greenfingers001]

Update:

Spoke with @Leab1979 and line check found external faults so engineer booked to perform work outside the property and/or on the network.

Thanks again for the escalation @GD1 

Have a great day all 😊

[Leab1979]

@Greenfingers001 @GD1 Thanks very much for all your help, much appreciated 🙂