New customer here, Sky was activated on the 5th Nov, all ok to a point with the broadband however our phone does not work, I have made 6 calls to customer services but it still does not work and i keep getting fobbed off, we have had an engineer out who checked the set up, we have a white hub, the phone line does go into the hub as required. I have been told it is a openreach issue? Customer services can not give me any date of when this will be sorted, we need a booster box for one room but we can not have that until the phone works so our sky in that room freezes and and pixulates all the time, the last customer services chap told me to go on Amazon to buy a booster as there is no time of when this will be sorted! We are not getting the service we signed up, or pay for, what can i do to escalate this?
