Landline not working

[Missey1973]

Hi I got a problem with my landline , I have never used it , put a brand new phone in their no diel tone , I rang number off my mobile it eather rings or it says it bizzy , not working need it to ring sky thanks , I do have internet though

[Highlinder]

@Missey1973  Has your phone worked before without issue? Have you recently changed your broadband package?

[Mark39]

Does your broadband Hub have an illuminated LED on the front panel labelled 'Voice'? If so, are you plugging your phone into the Hub's telephone port?

[Missey1973]

I have never had a landline so I don't no 

[Missey1973]

I haven't used the landline so I don't no if it was working before , also I tried the internet rooter no joy from their eather 

[Mark39]

---

@Mark39 wrote:

Does your broadband Hub have an illuminated LED on the front panel labelled 'Voice'?

---

[Highlinder]

@Missey1973  Which router did Sky supply your for your broadband from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Missey1973]

The second one it's all on except the voice light 

[Highlinder]

@Missey1973  Has the voice light ever been on if you have noticed?

[Missey1973]

Never noticed tbh , 

[Missey1973]

Anyone no what I can do please tried turning it off , don't come on 

[Missey1973]

Aww thankyou 

[Daniel0210]

---

@Missey1973 wrote:

Aww thankyou 

---

@Missey1973 

Someone high jacked your thread. It is their thread that has been escalated. 

@Missey1973 
I've moved the other post now. 

[Missey1973]

thankyou how do I get hold of sky please on here