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Discussion topic: Landline not working

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Avatar for Deb641
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This message was authored by: Deb641

Message posted on ‎04 Apr 2024 06:17 PM

Landline not working

Hi I've had fibre installed today and now my landline phone won't work

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Avatar for peter-marlow+1966
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This message was authored by: peter-marlow+1966

Message posted on ‎04 Apr 2024 06:35 PM

Re: Landline not working

Have  you  tried  plugging  your  phone  into the  hub and see if that  works  as the old master socket  will  not  work  now you  are on fttp

P c marlow
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This message was authored by: caesarome

Message posted on ‎04 Apr 2024 07:36 PM

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

After plugging the phone directly into the hub you might have to give it 24 hours from the time your fibre was activated for your phone service to start working.

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This message was authored by: Highlinder

Message posted on ‎04 Apr 2024 07:41 PM

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@Deb641  Have tried to restart the hub to see if the voice light comes on and goes green?

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If you have found this solution helpful please tick this as the answer.
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