Landline not working

[NRwoodspringy]

Can't recieve or make any calls 

[Mark39]

New to Sky? Any changes to your subscription recently? Or is this out of the blue? Dial tone? What have you tried?

[NRwoodspringy]

Hi Mark, 

No changes to subscription

Put a new phone in last night and worked fine, today there was someone from BT openreach at the local box and now can't get any calls at all. 

[Mark39]

First try the connection test here (even if your broadband is working ok). If it detects the fault, you'll be able to book an engineer there and then. If not, best to report it to Sky. Quickest to call, if you have the means, or if not let us know and we can ask the messaging team to contact you via the forum here.

https://www.sky.com/help/home/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-start

[NRwoodspringy]

Thanks Mark, 

Appreciate your help, 

Have followed all of the steps multiple times to no avail... 

I do not have the means, could you help via online like you said? Many Thanks

[Mark39]

@NRwoodspringy I gave you the wrong link - sorry. Here's the correct one for the connection test: https://www.sky.com/help/articles/broadband-diagnostic-start

[NRwoodspringy]

Thanks for all your help Mark,

They emailed to say its an external fault!

Thanks again!

[Mark39]

Glad the cause has been identified. All they need to do now is fix it! Hopefully it won't be too long.

[Hazelcr1947]

I have sky talk with broadband,  I have a landline and have just moved flats but my land line is not working, I have no dialing tone and cannot receive calls ,please can you advise.

[Mark39]

@Hazelcr1947 when was your broadband/Talk service activated? Does your Sky Hub have a Voice light which is lit? If so, your phone needs to be plugged into the Hub, not the wall socket.

[Viccollins]

Landline  not working

[Mark39]

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@Viccollins wrote:

Landline  not working

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You're not giving us much to work with. Are you new to Sky Talk (landline) and broadband? When was your service activated? White broadband Hub, or black?

[janer2234]

Mine isn't  either - I do have a dialling tone, but every number I've tried says it can't be connected. !! I had new Full Fibre fitted last Monday but haven't had to make a landline call since as I'm recovering from surgery and not working. Does anyone have an answer AI ran out of ideas!

[Mark39]

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@Mark39 wrote:

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You're not giving us much to work with. Are you new to Sky Talk (landline) and broadband? When was your service activated? White broadband Hub, or black?

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[Lozza18]

You need to press the reset button on the back of your router and then you should see 4 x green lights when it's sorted itself out. You will be able to send and receive calls if you have plugged the phone part into the uk router plug.