Landline not working

[Ireland+Cork+City]

My telephone is not working, unable to call out or get calls. The message on the telephone reads check phone line. I have done all the relevant checks my end but still not working...grateful for any advice/help asap

[caesarome]

@Ireland+Cork+City 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Ireland+Cork+City.

[Addie15]

Update-We have booked an engineer for this issue to be fully resolved. Therefore, we are closing this chat session now. If there is anything else we can help with, please do not hesitate to reach out. Thank you.

[Ireland+Cork+City]

After messaging someone from sky throught the chat, I was told an engineer was needed and they would be in touch if they needed to gain access. However, this morning I received a text message on my phone "we have fixed your fault".....I have just got home and my house phone is still not working!!!! 

[Daniel0210]

@Ireland+Cork+City 

I have re-escalated your issue to Sky who may invite you to another chat later. 

[Addie15]

Hi, thank you for escalating this. We have sent an invite to Ireland+Cork+City.

[Ireland+Cork+City]

Thank You, problem resolved.

[Ireland+Cork+City]

Thank you, problem resolved.

[Ireland+Cork+City]

Thank You @Daniel0210,problem resolved.

I hope you get to see this as I`m not use to using Sky Community and not entirel sure how it works 😞

[Ireland+Cork+City]

Thank you @caesarome, problem resolved. Hope you get this message 

[Ireland+Cork+City]

Thank you @Addie15, problem resolved.

[Lisa-P1987]

Update - Spoken to Ireland+Cork+City, after some troubleshooting the phone is now working. 

We did respond to customer but it seems they were unable to see our last response.