Landline not working

[Abi+j+87]

Comes up check phone line cord 

Have tries 3 different phones and 3 new wires 

Still get the same message 

Who do I contact sky or bt does anyone have the contact details of who I need to contact

Thanks 

[Highlinder]

@Abi+j+87If your phone does plug into the back of your router. Does taking out the filter for your broadband give you a dial tone?

Have you upgraded or just moved to Sky?

[Abi+j+87]

I've upgraded my package so get sky talk free with the broad band, 

Do I plug it into router rather than wall socket I wasn't aware of that 

I'll try that thanks 

[Mark39]

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@Abi+j+87 wrote:

I've upgraded my package so get sky talk free with the broad band, 

Do I plug it into router rather than wall socket I wasn't aware of that 

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Do be aware there are no free calls with Sky Talk (apart from the usual 0800 humbers). You either pay a monthly subscription for a call package, or have PAYG (as you previously had?) where all calls are charged.

Yes, if your router has a Voice light which is lit, you plug the phone into the router.

[Highlinder · Accepted solution]

@Abi+j+87  as @Mark39 says if you have a voice light then your phone needs to be plugged into the router in order to work.